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The hidden costs of poor UX: Why software interfaces matter more than you think

19/03/2025 Nathan Green Insights Comments Off

In today's digital workplace, software is more than just a tool - it's an integral part of how businesses operate. Yet, too often, organisations invest heavily in functionality, security, and performance while underestimating one critical factor: user experience (UX). Good UX isn't just about aesthetics; it's about efficiency, productivity, and engagement. When software frustrates rather [...]

The invisible chains: Understanding vendor lock-in

13/02/2025 Nathan Green Insights Comments Off

A pile of old chains with a pink padlock

In 2010, I walked into a client's office to evaluate their legacy software system. What I found wasn't just technical debt - it was a perfect snapshot of how vendor systems reshape not just organisations, but minds. No source code, a defunct developer, and all system knowledge scattered through employees' heads. But the real revelation [...]

The Software Dilemma: Balancing uniqueness, cost, and efficiency in business operations

13/08/2024 Nathan Green Insights Comments Off

A woman performing quality control in a factory using an iPad

In today's digital age, software is the backbone of business operations. From managing finances to streamlining processes, the right software can make or break a company's efficiency and competitiveness. However, businesses increasingly face a critical dilemma: should they opt for off-the-shelf solutions or invest in bespoke software? This decision is far from straightforward, with implications [...]

How to avoid a single point of failure in your business software

04/12/2023 Nathan Green Insights Comments Off

An upset woman, stranded at an airport after her flight is cancelled

August 28th, 2023: one of the busiest travel weekends in the year. It will go down in software history. 1,500 flights were cancelled. Thousands of passengers were stranded abroad for days. The compensation bill could cost airlines a painful £100 million. So, what happened? The UK’s air traffic control system (NATS) suffered a single point [...]

Balancing business ethics in a complex world

23/11/2023 Nathan Green Insights Comments Off

3 lightbulbs in a row, the middle one is pink and illuminated

Business leaders encouraging a work-life balance. Global organisations committing to energy reduction. Companies supporting their local communities. A few common examples of business ethics in action. It’s a front-of-mind topic these days. Partly due to the Covid impact, but also because society wants to see businesses “doing the right thing” in an uncertain world. It’s [...]

Should you take your business personally?

02/10/2023 Nathan Green Insights Comments Off

Businesspeople smiling and shaking hands while a happy colleague looks on

“Don’t take it personally, it’s only business!” A client recently said this to us. And it grated. We care about how we support our clients, and we do “take it personally”. Isn’t that a good thing? Prompted by this common push-back, we considered the impact of taking your business personally. We then compared this to [...]

Is a long-term relationship with a software developer right for you?

15/09/2023 Nathan Green Insights Comments Off

A team of people, all smiling sitting around a laptop

Supplier relationships can make - or break - your business. Great relationships can improve your productivity and profitability. They can even boost your team morale and customer service. In contrast, a poor supplier relationship can hamper your progress, cost management, and customer experience. Where software development is concerned, should you therefore opt for a long-term [...]

6 things that improve your strategic approach to software development

25/07/2023 Nathan Green Insights Comments Off

A game of chess with the black king successful

This is the third of three articles discussing whether a strategic approach is key for successful software development. We start by considering what success means in this context, before looking at what best ‘strategic’ practice could look like. Pulling it all together, Joe Patel, our Head of Product and Client Relations, provides his own [...]

How strategic is your software development?

05/07/2023 Nathan Green Insights Comments Off

A person using custom software on their laptop

This is the second of three articles discussing whether a strategic approach is key for successful software development. We start by considering what success means in this context, before looking at what best ‘strategic’ practice could look like. Pulling it all together, Joe Patel, our Head of Product and Client Relations, provides his own [...]

Software project success or failure: how do you measure up?

14/06/2023 Nathan Green Insights Comments Off

A group of people sat around a table discussing the strategic approach to a new project

This is the first of three articles discussing whether a strategic approach is key for successful software development. We start by considering what success means in this context, before looking at what best ‘strategic’ practice could look like. Pulling it all together, Joe Patel, our Head of Product and Client Relations, provides his own guidance. [...]

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