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“It’s indirectly generating new business for the training and qualifications part of our business. And it’s allowing us to develop more streamlined ways of doing things.” There was a happy ending. But this story experiences a “fateful phone call” you never want to receive. Marcus Potter is CEO of Lantra. His team had invested hundreds [...]

“You don’t just want technical knowledge from your IT provider, you want people who truly understand your business and challenge your thinking. You want a partnership.” That’s according to Damodar Acharya, Director of Finance and Operations at IIRSM. Established in 1975, the International Institute of Risk and Safety Management (IIRSM) is a non-profit organisation. Run [...]

As Covid took hold hospitality ground to a halt. So, Simon furloughed his entire team. Could they even come back from this devastation? This story tells how LSG Purchasing evolved its operating systems from notepad and phone to a highly automated bespoke software system – even when Covid threatened their existence. Supporting 8,000 hospitality venues. [...]